You pay an annual licence fee that entitles you to expect that the service works.
This means when using an antenna - and also now also when using the various online "player" options
of your TV and/or set top box. So if you are not getting a service, and not getting the support required to
make it work, join here to be kept up to date with developments with Free view and players...
and a potential refund of licence fees paid for failed services and equipment that will never work.